Frequently Asked Questions
Q: How does ALPS keep the promise of being the Always Low Price Store?
A: We strive to save you money on all of your pharmaceutical and medically related products everyday! On most prescriptions covered by insurance, Medicare, or Medicaid, the cost of your prescriptions should be virtually the same regardless of where you have them filled. However you can depend on everyday low prices on your cash prescriptions at ALPS. We have saved some of our customers in excess of $200 per month. We also save our customer's time and money with our FREE delivery service to your home or business.
Q: Do you accept my insurance plan?
A: We accept all major insurance plans including Medicare & Medicaid. Give us a call to find out if we can work with your insurance plan provider. If we are not on your insurance company's list of providers we will do our best to get your HMO or PPO to add us to their list.
Q: Do you offer delivery service for my prescriptions?
A: Yes we do and it's absolutely FREE! Local delivery to your home or business during regular business hours is available in the Springfield area. Please call the store at 865-1547 for details.
Q: How can I transfer my existing prescriptions to Alps from my current provider?
A: It's easy! We do it for you. Just call or stop by the store and we'll do the rest. To welcome you to our store you will receive a free gift with your 1st prescription transferred to Alps. (Limit one welcome gift per customer)
Q: Can you mail my prescriptions to me?
A: Yes, we can mail your prescriptions directly to your home or business.
Q: Do you have any special payment plans available for fixed income households and customers?
A: Alps Pharmacy can bill you once a month for all of your co-pay amounts due on prescriptions filled through insurance, Medicare, and Medicaid. Call 865-1547 for details.
Q: How long does it take to get my prescriptions filled?
A: Our goal is to fill your prescriptions while you wait, usually within 15 minutes. Occasionally, due to multiple prescription orders, problems contacting your doctor, or insurance processing problems may delay the process.